Payment, Returns, & Shipping Policies

Payment Policy

All payments must be paid before we send your package. We accept most major credit cards and PayPal.

 

Return Policy

Within 30 days of receipt of your shipment, at your expense, you may return any UNOPENED product(s), for a refund, as long as the product is sealed and untampered. The shipping & handling cost for the order is NOT refundable. Please note that there is also a 15% re-stocking fee on any returns. If you wish to cancel your order and do so before we have shipped your product, (shipment email notification with shipment identification number), there is only a 5% order cancellation processing fee.

 

Shipping Policy

When you select your shipping method your order will be sent to you via UPS or USPS. You may select a specific shipping method for speed of delivery. We reserve the right to upgrade your package to another shipping service, at no extra cost, in order to insure the fastest delivery possible. International Shipping usually take 1-2 weeks but can take up to 6 Weeks for delivery because of hold-ups through customs in your country. Please check with your local post office and customs officials if you don't receive your pacakge in a timely manner. Let us know if you don't get your package after the 6 week shipping period. Thank you for your patience. We also include a slight handling charge for each order to cover expenses incurred; this expense is included in the cost you see at checkout. This is for shipping, shipping supplies and other handling fees associated with processing your order. For this reason fees may be higher than what you might find at the post office or at UPS.

***NOTICE*** Due to occurrences of CUSTOMER FRAUD and MAIL THEFT, YOU the customer, agree not to hold Total Body Source liable for (LOST or MISSING) orders we have shipped that are shown as delivered to the address and/or zip code you provided us in your order. We will assist any customer by providing tracking information to law enforcement officials if you choose to file a report for lost or stolen mail. We apologize in advance for these types of scenarios, however we WILL NOT file insurance claims on delivery confirmed items. If insurance is purchased, insurance claims may be filed ONLY for undelivered or damaged packages. Again, insurance claims WILL NOT be accepted or filed for lost or missing packages that are shown as DELIVERED.

Orders are typically processed within 24 hours; please note that we ship Monday through Friday, excluding US Federal holidays. Backordered items generally ship within 2-10 business days provided they are available from the manufacturer. USPS Express orders are only shipped Monday through Friday until 4pm each day. Express orders shipped on Friday will be delivered on Monday or the next business day if Monday is a Holiday. Express orders placed after 12:00 pm Friday or during the weekend, will be shipped on Monday or the first business day if Monday is a Federal Holiday. They are usually guaranteed delivery the next day or 2 days depending on delivery location. Orders placed by 12:00 pm CST Mon-Fri are shipped the same day, providing the product is in stock. Military Address (APO/FPO) Total Body Source ships all orders sent to APO and FPO Boxes via USPS First Class or Priority Mail. Depending on product availability and location, orders should arrive at your Military Address within 3-5 business days. Delivery time from the military address to you can vary.

Very Important: Your package is only insured to your military address. Total Body Source is not liable for packages lost by Military Mail. If an insurance claim needs to be filed, it must be filed 75 days after the shipping date, per USPS regulations. In the event of an insurance claim, no refunds or reshipments will be made until the insurance claim is settled.